Should you run into problems while running our software products, Center Field Software (CFS) asks that you follow these steps to successful technical support.
NOTE: Our Tech Support policies have changed effective January 1, 2001! Be sure you read and follow the steps below. 1a. Double check the various user manuals for your CFS software package, your WWW browser and/or your computer. It has been CFS' experience that most problems can be quickly answered by referring to the manual and/or the FAQ.
Click HERE to see the online manuals for CFS products.
1b. For many frequently asked questions (FAQ), CFS has compiled an FAQ. Click here to read it.
2. Should you still have a problem or question, you can send our tech support staff an e-mail detailing the problem from our internet site by using the Technical Support e-mail form (link at the bottom of this page). Make sure you leave detailed information about the problems you have encountered. Lack of such information will only delay resolution of your situation. If you submit a message from the tech support form, a reply will normally be sent within 24 hours. Also, we may reply to your e-mail for you to call us directly to further work on your problem... we may ask this because it will be faster to interface one-on-one rather than spending days going back and forth via e-mail to solve a problem. If we ask you to call our techies, there will be no charge to you from CFS (except for the phone call).
Click HERE to leave a tech support message.
3. CFS and our tech support staff is more than happy to arrange Technical Support at a time outside of our office hours. Arrangements must be made with the CFS tech support staff during office hours or by e-mail. There will be a $15 minimum charge for off-hours technical support.
4. Be sure you have a recent backup handy. If you do not have a backup, you may have set up your league from scratch. If you do not have a backup.... beware of the wrath of Jim! :) Please make frequent backups!!
Click HERE to leave a tech support message.